Shipping policy

SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere using Fedex, UPS, DHL, USPS. Being that some of the products are not made prior to your order, please allow us 3-5 days to deliver your fresh products.

RETURN/ EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase. If not, we understand that everyone has different preferences. We hope you’ll find something else to customize in our collection.

Return/Exchange Policy
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange, MASH Labs will accept returned items in the original packaging within 14 days of purchase. Refunds for items returned within 14 days of the purchase date will be credited in the full amount (excluding shipping charges) via the original method of payment. Any claims for damaged orders or missing items must be received within 2 business days of receipt of package and must include a copy of the original invoice or sales receipt. Before returning the package you will need to contact us at SKYN to receive a Return Authorization Number (number to be placed on returning package). You can use the phone number listed below or e-mail us at help@mashlabs.shop

Cancellations
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.

Return Address:

MASH Labs

Attn: Returns Dept.

6985 McGinnis Ferry Road Ste 100

Johns Creek, GA 30097

BILLING
You are charged for your purchase when your order is placed. Because each product is custom made, we will only create or add the ingredients that is submitted through your online order. For assistance with billing questions, please contact us at help@mashlabs.shop